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We recognize that no two businesses are alike and offer customized solutions that respond to specific operating needs. We lead the industry in customer service, we offer our clients support for all of their Voice, Video and Data hardware services, with the most knowledgeable, highly trained support staff available. Our highly trained technicians will work with you in building the right system that will best serve your business needs while keeping you within your budget. We believe in creating your system from the "ground up" which means we will design, install, and maintain your system. Our breadth of integration expertise continues to mature and excel in the market as we grow and expand our presence. This is embraced by the pedigree of technology and service partners we have engaged with over the years. We have extensive knowledge and experience in delivering a wide range of services across consulting, implementation, training and ongoing support. Our team of local representatives and seasoned engineers have years of experience in the local market, ensuring the highest caliber of competency in everything we do. Organisations are increasingly focusing on the customer experience in order to deliver their stated product or service. With the rapid evolution of technology and the customer expectation, organizations need to adapt their applications and services quickly and easily to meet the demands of their customers. When businesses experience a system outage or application issue, this leads to high revenue loss and drop in customer satisfaction index with a direct impact on brand equity and value. Avaya is rolling out an aggressive expansion of its unified communications offerings that touches on everything from the cloud and midmarket businesses to application development and text messaging.